“We are what we repeatedly do. Excellence, then, is not an act, but a habit” - Aristotle

Randridge Quality Management System

Randridge have developed and implemented a Quality Management System (QMS) to better satisfy the needs of our customers and to continually improve our management systems. We don't see quality as a onetime activity, but as a continuous process. Quality is not the result of the efforts of one single person, it is the combined effort of the entire workforce both management and project personnel. As Aristotle said “We are what we repeatedly do. Excellence, then, is not an act, but a habit”. The QMS complies with the international ISO 9001:2015 standard and is certified to this standard.

Definition of the QMS

The QMS is defined in two parts – through its objectives, and the main components for achieving these objectives.

The objectives are:
  • Customer focus – actively reviewing customer needs through dialogue; ensuring we are always aware of our customer's needs
  • Continual improvement – of products, services, working environment, staff development, management and production processes
  • Reduced waste – a reduction in wasted products, repeated or corrective work and unnecessary processes
The main components are:
  • The active and positive commitment of our senior management
  • Simple, efficient monitoring systems that enable all levels of management to identify bottlenecks and waste
  • Staff development that provides the correct level of competence for each job, and provides staff with opportunities to progress

Aim of the QMS

The aim of the QMS is to ensure that all contractual and client specification requirements are met with minimum wastage, rework or concessions, thereby achieving a reliable, cost effective system of management. The Randridge company-wide continuous improvement effort focuses on problem solving and providing the highest level of quality. Instead of lessening problems, we focus on getting rid of them altogether.

Who is Responsible for Quality?

At Randridge, we believe that quality is the responsibility of each employee and therefore we ensure that the quality policy is communicated to all employees through its inclusion in the induction programme for new employees.

To view Randridge's Quality Policy, click here.

Implementation of the QMS

In order to implement the Quality Management System, Randridge has:

  • Determined the processes needed for the Quality Management System and their application throughout the organisation
  • Documented these processes and determined the criteria and methods needed to ensure that the operation and control of these processes are effective
  • Ensured the availability of resources and information necessary to support the operation and monitoring of these processes
  • Established systems to monitor, measure and analyse these processes
  • Established processes to identify and implement actions necessary to achieve planned results and continual improvement of these processes
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